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 DRIVE HANDLING PRECAUTIONS |
- Don't touch PCB
- Don't hotplug drives
- Don't stack drives
- Don't drop drives
- Do hold a drive by the sides and use grounding straps
- Do plug drive in first then power up
- Do handle one drive at a time
- Do place your drive in Excelstor-approved packaging
- Any reseller stickers/marks should not be placed on the top cover.
It should only be placed on the base casting.
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| WARRANTY PERIOD |
For end-users, please contact your local retailer where you purchased the product for warranty.
For
retailers, please contact your area distributor for after sales service. ExcelStor and our distributors have set up RMA facilities in Europe, USA and Asia.
For distributors, you may look up the warranty status of the drive(s)by accessing the online warranty inquiry webpage.
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| Warranty Limitations: |
- Abuse, unreasonable use, mistreatment, or neglect
- Damage caused during installation of the disk drive
- Damage caused by the equipment or system with which
the disk drive is used
- Damage caused by modification or repair not made
or authorized by Excelstor
- Disk drives whose Excelstor Serial Number and/or
Material Number label have been removed, torn or defaced
- Damage caused by use of non-Excelstor packaging
- Damage caused by improper or improperly used packaging
- Damage caused by lack of ESD protection
- Drives that are determined to be stolen.
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| Original Equipment Manufacturer Warranty |
The limited, non-transferable warranty on products sold through an Original Equipment Manufacturer (OEM) is extended only to the OEM that purchases the products directly from Excelstor. Therefore, owners of OEM manufactured equipment containing an Excelstor product must contact the OEM or the place of purchase for warranty service.
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| Excelstor-Approved RMA Packaging |
If possible, please back up all data before sending the hard disk
drives to us.
- As much as possible, please use the original packaging of the product.
The ESD protected bag, clamshell plastic case, foam and carton are
all essential to the protection of the hard disk drives during transportation.
- Place the hard disk in the original ESD protected bag and clamshell
plastic case. If there is more than one hard disk in the carton,
each hard disk should be separated by buffering protection to avoid
collision and damage.
- To ensure that the hard disk is secured and immobile in the carton,
buffer materials (such as foam) should be packed around the hard
disk.
- Please use a packaging carton that is made of corrugated paper.
Do not use hard paper sack, hard board envelope or envelope with
foamed plastic inside.
- Seal the packaging carton with packaging tape.
- Indicate your RMA label outside the packing carton.
- Any damage during transportation caused by improper packaging will
void the warranty.
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| 1. Put the drive into the ESD bag |
2. Put the ESD bag into the clamshell plastic case |
3. Separate by buffer material |
4. Seal carton with packaging tape and indicate RMA label |
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| Data Recovery Policies |
| Question: |
Does Excelstor perform or provide Data Recovery Services? |
| Answer: |
Under various circumstances, such as damage from extreme conditions like floods, power fluctuations, damage caused during the installation of the drive, damage caused by improper or improperly used packaging, or physical misuse or abuse, the data on a disk drive may be inaccessible through normal operations. However, the data may be recoverable through extraordinary means offered through a specialized data recovery service.
Excelstor does not perform any data recovery services. If you are unable to access data on your Excelstor drive due to damage such as that mentioned above, you may wish to consider contacting an independent data recovery service. |
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