End Users
Kindly contact the retailer where you bought the product for the warranty service.
An end user is a customer who purchases ExcelStor products from a reseller, retailer, or online store.

Resellers and Businesses
Kindly contact the ExcelStor Direct Partner distributor for the warranty service.
A reseller is an Original Equipment Manufacturer, retailer, reseller, distributor, or business entity who purchases ExcelStor products from a distributor or another reseller for the sole purpose of resale.

Direct Distributor
Customers who purchase ExcelStor products directly from ExcelStor.
You may use the online warranty service or contact your assigned customer service account manager.