ExcelStor

Warranty

Drive Handling Precautions


	Don't touch PCB

	Don't hot-plug drives

	Don't stack drives

	Don't drop drives

	Do hold a drive by the sides and use grounding straps

	Do plug drive in first then power up

	Do handle one drive at a time

	Do place your drive in Excelstor-approved packaging

	Any reseller's stickers/marks should not place on the top cover. It should only place on the base casting.

Warranty Period


	For end-users, please contact your local retailer where you purchased the product for warranty.

	For retailers, please contact your area distributor for after sales service.

	ExcelStor and our distributors have set up RMA facilities in Europe, USA and Asia. For distributors, you may look up the warranty status of the drive(s)by accessing the online warranty inquiry webpage.Damage caused by abuse, unreasonable use, mistreatment, or negligence.

Warranty Limitation


	Damage caused by abuse, unreasonable use, mistreatment, or negligence.

	Damage caused during installation of the disk drive

	Damage caused by the equipment or system with which the disk drive is used

	Damage caused by modification or repair not made or authorized by Excelstor

	Disk drives whose Excelstor Serial Number and/or Material Number label have been removed, torn or defaced.

	Damage caused by use of non-Excelstor packaging

	Damage casued by lack of ESD protection.

	Drvies that are determined stolen.

Original Equipment Manufacturer Warranty


	The limited, non-transferable warranty on products sold through an Original Equipment Manufacturer (OEM) extends only to the OEM that purchases the products directly from Excelstor. Therefore, owners of OEM manufactured equipment containing an Excelstor product must contact the OEM or the place of purchase for warranty service.

Excelstor Approved RMA Packaging

It is advisable to back up all data before sending the hard disk drives to us.


	As much as possible, please use the original packaging of the product. The ESD protected bag, clamshell plastic case, foam and carton are all essentials to the protection of the hard disk drives during transportation.

	Place the hard disk in the original ESD protected bag and clamshell plastic case. If there is more than one hard disk in the carton, each hard disk should separate by buffering protection to avoid collision and damage.

	To ensure that the hard disk is secured and immobile in the carton, buffer materials (such as foam) are required to wrap around the hard disk.

	Please use a packaging carton that is made of corrugated paper. Do not use hard paper sack, hard board envelope or envelope with foamed plastic inside.

	Seal the packaging carton with packaging tape.

	Indicate your RMA label outside the packing carton.

	Any damage during transportation caused by improper packaging will void the warranty.


1. Put the drive into the ESD bag	2. Put the ESD bag into the clamshell plastic case	3. Separate by buffer material	4. Seal carton with packaging tape and indicate RMA label

Data Recovery Policies


	Under various circumstances, such as damage from extreme conditions like floods, power fluctuations, damage caused during the installation of the drive, damage caused by improper or improperly used packaging, or physical misuse or abuse, the data on a disk drive may be inaccessible through normal operations. However, the data may be recoverable through extraordinary means offered through a specialized data recovery service.

	Excelstor does not perform any data recovery services. If you are unable to access data on your Excelstor drive due to damage such as that mentioned above, you may wish to consider contacting an independent data recovery service.